Problem
Manual partner onboarding caused delays, missing approvals, and inconsistent data quality.
Approach
Mapped the onboarding lifecycle and replaced email-heavy handoffs with event-driven workflows.
Solution
Built APIs and automations to validate, route, and track onboarding in one source of truth.
Outcome
Cut onboarding cycle time from 10 days to 3 days and reduced support tickets by 35%.
-70% onboarding time-35% tickets99.7% data completeness